In spite of what transpired on this situation, we hope you'll continue to select American Airlines for your vacation demands. We'll work hard making sure that you receive the service you anticipate and should have.
We are frequent flyer consumers for over thirty years, and on the list of sights for us to continue along with your services are definitely the perks you offer to us and The great service Now we have usually had in a great number of trips with AA. On Jan 29 2015, I termed AA en Español to produce preparations and reserve two ticket with our miles for Feb 18th to March 2nd 2015 from Detroit, MI to Los Angels,CA. A good Woman Ana Maria helped me with every one of the paper do the job And that i did pay for all the extra expenditures with my Town Credit Card foe my partner and myself and Ana Maria advised me which i will acquire confirmation on my e mail, and gave me above the cell phone our two locator documents. Properly, currently Once i named all over again simply because we didn't get the information on my e-mail, we ended up educated to our shock that only my husband had reservation and there was almost nothing on report for myself!
Past, let me make clear that should you inquired about an upcoming or latest excursion, we question you Make contact with our Reservations employees, who are available 24 several hours every day and may be in a better situation to reply questions on your excursion. While in the U.S., the toll-free of charge selection is
Had good consumer service sine 1/seventeen. Been pulled off the FRA flight and stayed for 2 times in Philly. Nowadays 1/19 I will resume my flight to FRA with as many as par documentation. To my shock the ticket agent for the sign in counter had been Definitely rude, not helpful and expected me to search out my baggage that was checked in on the 17th Which I had been unable to retrieve when I was pulled from the flight on Sunday.
Two weeks in the past we received the terrible information that our 12 12 months previous grandson were hit by a truck and killed. We necessary to get from PA to CA as swiftly as possible. It was Thankagiving 7 days, the worst week from the calendar year to travel via Hotwire, we have been capable of get reservations the subsequent morning on American, not the airline on which we ordinarily travel.
I was a passenger on yor flight AA2016 from Phil. airport on four/9/sixteen and return flight AA1755 outside of Atl. airport back again to Phila. on 4/10. My ticket was for an aisle seat with wheelchair aid because of my handicap. Around the flight out of Phila., I'd an aisle seat. The youthful Girl occupying the window seat was so huge she couldn’t fasten her seatbelt. She instantly fell asleep and began snoring loudly which ongoing for the entire flight. Around the flight again, I'd my boarding pass was for an everyday seat. I tried to change seats with the kiosk , because it indicated there have been more seats in the leading cabin area without results. My son and daughter-in-regulation ended up denied gate passes to help me get right down to the aircraft along with the ticket agent was really uncomfortable. I attempted to upgrade on the boarding desk, then younger male indicated my ticketwas for handicap in his Pc, he said the cabin seats have been out there and tried to update me but with out results. Once i acquired back into Phila., I waited Virtually 40 minutes to acquire from the airplane to baggage. This was the most humiliating and demeaning expertise I've ever had. Once the wheelchair ultimately arrived, the girl began complaining about having to push me. She couldn’t receive the wheelchair up the elevation.
I a short while ago flew an Embraer aircraft from Dallas to Tyler (flight 2746 on December 29th, 2015.) Since the Embraer is a little aircraft with very little leg space, my knees ended up embedded during the seat back before me, and it was causing pain for me plus the passenger in that seat. I questioned the stewardess (“Ellen) if I could shift to your exit isle, exactly where there was much more place. After i asked she stated: “We're going to end counting heads just before we start off playing musical chairs.” When she finished counting folks, I went forward and moved to one of two Open up seats in the exit isle–I didn’t check with her again on account of her impolite reaction The very first time. Ellen came about the public deal with procedure: “Did you move in to the exit isle? Go back to your seat.” I went again immediately. She ongoing over the PA: “There might be a $10,000 wonderful, and I'm not gonna shell out it.
I made an effort to utilize a $500 journey voucher for a new flight and I used to be struggling to accomplish that as American Airways refused to accept the voucher. Be sure to tell travelers to keep their seats and not be scammed by these fictitious vouchers that AA presents for travelers to surrender their seats.
Very upset re lack of acknowledgment of see this any pain I encountered. Looks as if an easy courtesy.
Walberg changed my seats.I feel the personnel inUS air is quite rude and I don’t would like to travel any longer
I have already been touring with American Airlines for quite some time now and am now quite stunned in a new prevalence. I had just gotten back again from vacation to see that my suitcase was lacking. American Airlines informed me I used to be supposed to get it again the following day, still I only received it 2 days afterwards and found that my suitcase were ripped open up and destroyed.
I have experimented with, without having achievement to succeed in your purchaser service Office. I misinterpret the flight time for your personal flight 3530 and wish to alter it. I tried calling inside 5 minutes of scheduling this flight but have experienced no reaction. I have not despatched this information ahead of
I am so let down in the way in which my past flight was handled as what I contemplate myself a valued shopper/
My family just traveled from Boston MA to Charlotte NC and had a horrible working experience boarding the airplane. The two my children have disabilities and we had been produced to board the plane very last. I am not happy with how your airline treats youngsters with disabilities. A plan transform should be designed.